1. 12-Month Warranty for Quality-Related Issues
This limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use.
During the warranty period, we guarantee the product against materials and workmanship defects for 12 months from the date of the original retail purchase.If a defect arises in the product, Vobot will either:
A. Repair Your Product
B. Provide a replacement and cover any return shipping costs for products (purchased within 45 days ) that fail in normal use.
And if the original product is bought over 45 days, then customers need to send the defective product to us first (no shipping fee is not included), and then we will arrange the replacement (shipping fee is not included).
C. Provide a cash refund or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount
All customers that request for a refund should send the original product to us first ( we do not cover the shipping fee).
If we refund you to a pre-paid card and you no longer have the physical card, the card is still stored within your account.
If your 12-Month Warranty is expired, you can buy another 12-Month Warranty for 40% of the original product fee.
2. Return Policy
Within 45 days of purchase, you may return it to us and get a full refund given that the unit is in perfect condition and the package is complete (accessories and manuals).
As soon as we receive the package and after internal inspection, we'll refund your order on the same account that was used to pay for it initially.
Please notice that you should follow the specific warranty/return policy according to different retailer platforms where you bought your products.
3. Vobot offers lifetime technical support.